FAQ

ORDERS

Is it safe to order online?

We take the security of your personal information very seriously and use industry standard SSL encryption to protect your details. Any potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

What payment methods do you accept?

We accept all the major card payment types: Visa, Visa Debit, Visa Electron, MasterCard, Maestro, Amex, Apple Pay and Google Pay.

Can I amend my order once placed?

If you need to amend any details please contact us immediately on shop@workshopliving.co.uk as, once an order has been shipped, it cannot be cancelled or amended.

How do I know if my order was successful?

If your order is successful you will receive an 'Order confirmed' email to confirm your order has been received and is being processed. We aim to dispatch all orders within 24 hours of order receipt. You will receive a further 'Your order is on it's way' email confirming your item(s) have been dispatched. If, in the unusual circumstance that we cannot dispatch your order, we will contact you.

Can I track my order?

All orders are shipped using a tracked service. We will email you the tracking details once your order has been dispatched.

How much is shipping and how long will it take?

For shipping charges and delivery times please see the price quoted at checkout or refer to our ‘Delivery + Shipping’ section.

Do you have a Click & Collect service?

Yes, simply choose 'Pick up' at checkout and you will not be charged a delivery fee. We aim to have all orders available within 24 hours of receipt and we will send you a ‘Your order is ready for collection’ email once your order is packed and ready to collect from our Brighton store. 

I am having difficulty placing an order online

We are sorry to hear you are having trouble placing an order. Please email us on shop@workshopliving.co.uk and we will aim to resolve this as quickly as possible.

Do I have to pay customs / import charges?

International import duties and customs policies vary widely from country to country and as a result we have no control over these charges. Duties are charged once the parcel arrives at it’s destination, all of which must be paid by the recipient of the parcel. 

 

RETURNS

Can I return my order?

Yes, we will refund or exchange all products purchased online. Please email us to notify your intention to return quoting your order number and the item(s) you wish to return to shop@workshopliving.co.uk

The returned item(s) must be in their unopened and original condition and returned to:

Workshop, 15c Prince Albert Street, Brighton BN1 1HF

Once received and checked, all refunds will be processed to the original method of payment. Please note, you will be responsible for the cost of returning your item(s).

What if my item is damaged or faulty?

If your item arrives damaged or is faulty please contact us at shop@workshopliving.co.uk and we will aim to resolve any issue as quickly as possible.

How long will it take to process a refund/exchange?

We ensure that any returns are processed as soon as we have received the original items back. We will then notify you via email to confirm your refund or provide the tracking details for your exchange.

Need more help?

If you need any further assistance, please do not hesitate to contact us at shop@workshopliving.co.uk